Happy Returns Integrates with Geodis eLogistics
Major 3PL Geodis has integrated Happy Returns into its Geodis eLogistics fulfillment division, enabling retail and ecommerce clients to extend the service to their end customers, providing another...
View ArticleCanada Goose Launches Recommerce Platform
Canada Goose launched its pioneering recommerce platform, Canada Goose Generations, in its home country late last week. The new platform encourages consumers to participate in the brand’s commitment...
View ArticleMCM CommerceChat: U.S. Spending on Returns Equals Public School Budget
Welcome everyone to another episode of MCM’s CommerceChat; your home for all things ecommerce operations, logistics, supply chain and marketing. Our readers may have noticed that we’re dedicating a...
View ArticleEcommerce Packaging in the Digital Age
With the opportunity for so much online revenue at stake, it’s critical to delight consumers with optimized ecommerce packaging that delivers products without damage. Packaging enhancements need to go...
View ArticleHow GenAI is Being Used to Reduce Ecommerce Returns
With generative AI adoption being so widespread across industries, one key application and business process of the technology near and dear to the hearts of retailers is finding ways to reduce the...
View ArticleReturns: Is A Consumer’s Expectation A Retailer’s Nightmare?
It seems like a lifetime ago that U.S. retailer Nordstrom made waves with its “no questions asked” returns policy. There is even an urban legend that one customer returned a set of tires to one of the...
View ArticleReturns Roundup: This Week’s Partnerships, Launches, & Results
3PL Bluegrass Supply Chain has formed a strategic partnership with ReverseLogix, a reverse logistics solution provider. Bluegrass Supply Chain believes the alliance will help them optimize the...
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A Conversation with REI On Its Approach to Recommerce, Returns
Outdoor gear retailer REI has been at the forefront of the nascent recommerce trend, creating a successful channel by viewing returns not as a cost center but a revenue driver and loyalty builder....
View ArticleGrowing Importance of Returns Highlighted in New Consumer Study From Ryder
A new consumer study released this week by Ryder System reveals that retailers must pay close attention to their returns policies and management strategies to retain customer loyalty. The...
View ArticleRoadie Expanding Direct-From-Warehouse Delivery Service
Roadie, a crowdsourced last-mile delivery platform that is owned by UPS, is expanding availability of an app that allows same-day delivery and pickup of ecommerce orders by Roadie drivers from...
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